I want to return a product

If you want to return a purchased product, within 14 days of receiving your parcel from the courier / parcel locker, you can submit the return yourself — no printed form needed:

1. Log in to your account in our store.
2. Select the order and the products you want to return, and submit the return.
3. You will receive a return label from us. The cost of the label will be deducted from the refund amount.
4. Pack the products, attach the label and drop the parcel off at a parcel locker.
5. Once we receive the parcel, the return will be processed automatically and your money will be refunded using the same payment method you used for the purchase.

You can also use the traditional return method:

1. Download, print and fill in the return form. As the reason for the return you can write "Return".
2. Pack and send back the product you want to return. Ship the parcel at your own cost to:
   Orfin Sp. z o.o. Sp. k., ul. Ostrowskiego 13b, 53-238 Wrocław, Poland.
3. Once we receive the parcel — we will refund you for the returned goods.

I want to exchange a product

If you want to exchange a purchased product, e.g. for a different hoodie size or a different T-shirt colour, within 14 days of receiving your parcel from the courier / parcel locker:

1. Submit a return of the product — most conveniently yourself via your account (see above) or using the return form (as the reason you can write "Exchange").
2. Pack and send back the product you want to exchange. If you return via your account, you will receive an InPost return label (its cost will be deducted from the refund amount); if you use the form, ship the parcel to:
   Orfin Sp. z o.o. Sp. k., ul. Ostrowskiego 13b, 53-238 Wrocław, Poland.
3. Once we receive the parcel — we will refund you for the returned goods using the same payment method you used for the purchase.
4. Without waiting for the refund — place a new order for the product you want in your chosen size and colour. This way you will receive your products faster.

I want to file a complaint about a faulty product

If goods purchased from us turn out to be faulty, you have the right to file a complaint based on statutory warranty. The best way to file a complaint is by e-mail to: shop@nikiniki.pl or by post to:
Orfin GRP. z o.o., ul. Ostrowskiego 13b, 53-238 Wrocław, Poland.

In connection with the defect you may request:

• replacement of the item with one free from defects,
• removal of the defect,

or submit a statement of:

• a price reduction,
• withdrawal from the contract — in the case of a material defect.

We are liable to you for defects identified within two years from the date the item was delivered.

Your complaint will be processed (responded to) within 14 days from the date we receive your complaint.

You can find more information about complaints in our terms of service.