Terms of service

Terms and conditions

Terms and conditions of the nikiniki online store

Setting out, among other things, the rules for concluding sales contracts through the store, and containing the most important information about the Seller, the store and Consumer rights.

Version dated: 2025.01.30

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contacting the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfilment
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations

§ 1 DEFINITIONS

Business days – days from Monday to Friday, excluding public holidays.
Account – a free-of-charge function of the Store (a service provided electronically) governed by separate terms, thanks to which the Buyer can create their individual Account in the Store.
Consumer – a consumer within the meaning of the provisions of the Polish Civil Code.
Buyer – any entity making purchases in the Store.
Terms – these terms and conditions.
Store – the nikiniki online store operated by the Seller at https://nikiniki.pl.
Seller – ORFIN GRP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Świeradowska 51-57 / 102A, 50-559 Wrocław, entered in the National Court Register (register of entrepreneurs) kept by the DISTRICT COURT FOR WROCŁAW-FABRYCZNA IN WROCŁAW, 6TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000664864, NIP (tax ID) 8992810722, REGON 36649831500000.

§ 2 CONTACTING THE SELLER

  1. Postal address: ul. Świeradowska 51-57 / 102A, 50-559 Wrocław
  2. E-mail address: shop@nikiniki.pl
  3. Phone: +48 71 333 07 01
  4. Address for returning goods (in the event of withdrawal from the contract): ul. Ostrowskiego 13b, 53-238 Wrocław.
  5. Address for sending goods under complaint: ul. Ostrowskiego 13b, 53-238 Wrocław.
  6. Pickup point – the point located at ul. Ostrowskiego 13b, 53-238 Wrocław.

§ 3 TECHNICAL REQUIREMENTS

  1. For the Store to function properly, you need:
    • A device with Internet access
    • A web browser that supports JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements set out in section 1, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

  1. The prices of goods displayed in the Store are the total prices for the goods, including VAT.
  2. The Seller points out that the total price of the order consists of the price for the goods indicated in the Store and, where applicable, the costs of delivering the goods.
  3. The goods selected for purchase should be added to the cart in the Store.
  4. The Buyer then selects, from those available in the Store, the method of delivery of the goods and the payment method for the order, and provides the data necessary to fulfil the placed order.
  5. The order is placed when the Buyer confirms its content and accepts the Terms.
  6. Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.
  7. The Seller will provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.
  8. The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by providing their data with each order.

§ 5 PAYMENTS

  1. Depending on the Buyer's choice, the placed order can be paid for:
    1. By a regular transfer to the Seller's bank account.
    2. Via a payment platform:
      • Shopify Payments
    3. Cash on delivery, i.e. in cash when the goods are delivered to the Buyer (availability may vary per delivery country).
  2. If the Buyer chooses payment in advance, the order must be paid for within 3 Business days of placing the order.
  3. The Seller informs that for certain payment methods, due to their specific nature, paying for the order with that method is only possible immediately after placing the order.
  4. By making purchases in the Store, the Buyer accepts the Seller's use of electronic invoices. The Buyer has the right to withdraw their acceptance.

  5. If you need a VAT invoice issued for a receipt for purchases in our store, please provide your company's NIP (tax ID) number when placing the order. Without providing the NIP number at this stage, it will not be possible to receive a VAT invoice for the receipt at a later date!

  6. Payments from foreign accounts:
     
    Currency: EUR
    Bank Name: Alior Bank Spółka Akcyjna
    Account: 70 2490 0005 0000 4600 0024 6516
    SWIFT: ALBPPLPWXXX
     
    Currency: PLN
    Bank Name: Alior Bank Spółka Akcyjna
    Account: 12 2490 0005 0000 4500 5968 3971
    SWIFT: ALBPPLPWXXX

§ 6 ORDER FULFILMENT

  1. The Seller is obliged to deliver goods free from defects.
  2. The order fulfilment time is indicated in the Store.
  3. If the Buyer has chosen payment in advance for the order, the Seller will proceed with fulfilling the order after it has been paid for.
  4. If, within one order, the Buyer has purchased goods with different fulfilment times, the order will be fulfilled within the time applicable to the goods with the longest fulfilment time.
  5. Goods are delivered exclusively within the territory of the Republic of Poland.
  6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
    1. Via a courier company

§ 7 RIGHT OF WITHDRAWAL

  1. The Consumer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Terms, within 14 days without giving any reason.
  2. The withdrawal period expires after 14 days from the day:
    1. On which the Consumer came into possession of the goods, or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
    2. On which the Consumer came into possession of the last of the items, or on which a third party other than the carrier and indicated by the Consumer came into possession of the last of the items, in the case of a contract for the transfer of ownership of multiple items delivered separately.
  3. For the Consumer to exercise the right of withdrawal, they must inform the Seller, using the contact details provided in § 2 of the Terms, of their decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or information sent by e-mail).
  4. To meet the withdrawal deadline, it is sufficient for the Consumer to send information concerning the exercise of their right of withdrawal before the withdrawal period has expired.
  5. More information about returns can be found in the Returns, complaints, exchanges section.

    EFFECTS OF WITHDRAWAL FROM THE CONTRACT
  6. In the event of withdrawal from the concluded contract, the Seller shall refund to the Consumer the payments received from them for the purchased products without delay, and in any case no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal. Delivery costs are not refundable.
  7. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution; in any case, the Consumer will not incur any fees in connection with this refund.
  8. The Seller may withhold the refund until it has received the goods at the address indicated in the next point.
  9. The Seller requests that goods be returned to the address: ul. Ostrowskiego 13b, 53-238 Wrocław without delay, and in any case no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the 14-day period expires.
  10. The Consumer bears the direct costs of returning the goods.
  11. The Consumer is only liable for any diminished value of the goods resulting from using them in a manner other than what was necessary to establish the nature, characteristics and functioning of the goods.
  12. If, due to its nature, the goods cannot be returned by regular post, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed of the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

  1. The right to withdraw from a distance contract does not apply to the Consumer in relation to a contract:
    1. In which the subject of performance is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individual needs.
    2. In which the subject of performance is an item that deteriorates quickly or has a short shelf life.
    3. In which the subject of performance is an item delivered in sealed packaging which, after the packaging has been opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery.
    4. In which the subject of performance are items which, after delivery, due to their nature, become inseparably combined with other items.
    5. In which the subject of performance are sound or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery.
    6. For the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
    7. In which the price or remuneration depends on fluctuations in the financial market over which the trader has no control, and which may occur before the withdrawal period expires.
    8. For the supply of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the withdrawal period expired and after the trader informed them of the loss of the right of withdrawal.
  2. The right to withdraw from a distance contract does not apply to entities other than a Consumer.

§ 9 COMPLAINTS

  1. If the goods are defective, the Buyer may file a complaint about the defective goods based on the statutory warranty regulated in the Civil Code, or based on a guarantee, provided a guarantee has been granted.
  2. Using the statutory warranty, the Buyer may, under the rules and within the time limits set out in the Civil Code:
    1. Submit a statement requesting a price reduction
    2. In the case of a material defect – submit a statement of withdrawal from the contract
    3. Request the replacement of the item with one free from defects
    4. Request the removal of the defect
  3. The Seller requests that complaints based on the statutory warranty be submitted to the postal or e-mail address indicated in § 2 of the Terms.
  4. If it turns out that in order to process the complaint it is necessary to deliver the goods under complaint to the Seller, the Buyer is obliged to deliver the goods — in the case of a Consumer, at the Seller's expense — to the address ul. Ostrowskiego 13b, 53-238 Wrocław.
  5. If an additional guarantee has been granted for the goods, information about it and its terms is available in the product description in the Store.
  6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Terms.
  7. The Seller will process a complaint within 14 days.

    OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS
  8. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
    1. Mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej), to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. The assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which a request to have the case heard before the arbitration court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. Free assistance of the municipal or district consumer ombudsman.
    4. The online ODR platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA

  1. The controller of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data is processed on the basis of a contract and for the purpose of its performance, in accordance with the principles set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy published in the Store.

§ 11 RESERVATIONS

  1. The Buyer is prohibited from providing unlawful content.
  2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Terms. The contract is concluded for the time and purpose of fulfilling the order.
  3. Contracts concluded on the basis of these Terms are concluded in Polish.
  4. In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court with jurisdiction over the Seller's registered office.
  5. None of the provisions of these Terms excludes or in any way limits the Consumer's rights under the law.

 

Account terms

Terms of the account in the nikiniki store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contacting the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations

§ 1 DEFINITIONS

Account – a free-of-charge function of the Store (a service) governed by these terms, thanks to which the Buyer can create their individual Account in the Store.
Buyer – any entity making purchases in the Store.
Store – the nikiniki online store operated by the Seller at https://nikiniki.pl
Seller – ORFIN GRP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Świeradowska 51-57 / 102A, 50-559 Wrocław, entered in the National Court Register (register of entrepreneurs) kept by the DISTRICT COURT FOR WROCŁAW-FABRYCZNA IN WROCŁAW, 6TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000664864, NIP (tax ID) 8992810722, REGON 36649831500000.

§ 2 CONTACTING THE SELLER

  1. Postal address: ul. Świeradowska 51-57 / 102A, 50-559 Wrocław
  2. E-mail address: sklep@nikiniki.pl
  3. Phone: +48 71 333 07 01

§ 3 TECHNICAL REQUIREMENTS

  1. For the Account to function properly and be created, you need:
    • An active e-mail account
    • A device with Internet access
    • A web browser that supports JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is entirely voluntary and depends on the Buyer's will.
  2. The Account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of an order, or editing the Buyer's data on their own.
  3. To create an Account, fill in the appropriate form in the Store.
  4. Upon creating the Account, a contract for maintaining the Account is concluded for an indefinite period between the Buyer and the Seller, under the rules set out in the Terms.
  5. The Buyer may resign from the Account at any time, without incurring any costs.
  6. To resign from the Account, send your resignation to the Seller at the e-mail address: sklep@nikiniki.pl, which will result in the immediate deletion of the Account and termination of the contract for maintaining the Account.

§ 5 COMPLAINTS

  1. Complaints regarding the functioning of the Account should be sent to the e-mail address sklep@nikiniki.pl.
  2. The Seller will process a complaint within 14 days.

    OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS
  3. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
    1. Mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej), to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. The assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which a request to have the case heard before the arbitration court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. The online ODR platform available at: http://ec.europa.eu/consumers/odr/.

§ 6 PERSONAL DATA

  1. The controller of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data is processed on the basis of a contract and for the purpose of its performance, in accordance with the principles set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy published in the Store.

§ 7 RESERVATIONS

  1. The Buyer is prohibited from providing unlawful content.
  2. The contract for maintaining the Account is concluded in Polish.
  3. In the event of important reasons referred to in section 4, the Seller has the right to amend these Account terms.
  4. The important reasons referred to in section 3 are:
    1. the need to adapt the Store to legal provisions applicable to the Store's operations
    2. improving the security of the service provided
    3. a change in the functionality of the Account requiring a modification of the Account terms.
  5. The Buyer will be informed of a planned amendment to the Account terms at least 7 days before the amendment takes effect, via an e-mail sent to the address assigned to the Account.
  6. If the Buyer does not accept the planned amendment, they should inform the Seller by sending an appropriate message to the Seller's e-mail address sklep@nikiniki.pl, which will result in the termination of the contract for maintaining the Account upon the entry into force of the planned amendment, or earlier if the Buyer so requests.
  7. If the Buyer does not object to the planned amendment before it enters into force, it is assumed that they accept it, which does not constitute any obstacle to terminating the contract in the future.
  8. In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court with jurisdiction over the Seller's registered office.
  9. None of the provisions of these terms excludes or in any way limits the Consumer's rights under the law.






Newsletter terms

of the nikiniki store

§ 1 DEFINITIONS

Newsletter – a service provided electronically free of charge, thanks to which the Service Recipient can receive from the Service Provider, by electronic means, previously ordered messages concerning the Store, including information about offers, promotions and new products in the Store.
Store – the nikiniki online store operated by the Service Provider at https://nikiniki.pl
Service Provider – ORFIN GRP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Świeradowska 51-57 / 102A, 50-559 Wrocław, entered in the National Court Register (register of entrepreneurs) kept by the DISTRICT COURT FOR WROCŁAW-FABRYCZNA IN WROCŁAW, 6TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000664864, NIP (tax ID) 8992810722, REGON 36649831500000.
Service Recipient – any entity using the Newsletter service.

§ 2 Newsletter

  1. The Service Recipient may use the Newsletter service voluntarily.
  2. To use the Newsletter service, a device with the latest version of a web browser supporting JavaScript and cookies, with Internet access, and an active e-mail account are required.
  3. E-mails sent as part of this service will be sent to the e-mail address provided by the Service Recipient when signing up for the Newsletter.
  4. In order to conclude the contract and sign up for the Newsletter service, the Service Recipient first provides, in the designated place on the Website, their e-mail address to which they wish to receive messages sent as part of the Newsletter. Then, to the e-mail address provided in the first step, the Service Provider will send the Service Recipient a message verifying the e-mail address, containing a link for the Service Recipient to confirm their wish to sign up for the Newsletter. Once the Service Recipient confirms their wish to sign up for the Newsletter, a contract for the provision of the service is concluded, and the Service Provider will begin providing it to the Service Recipient.
  5. Messages sent as part of the Newsletter will contain information about the possibility of unsubscribing from it, as well as an unsubscribe link.
  6. The Service Recipient may unsubscribe from the Newsletter, without giving a reason and without incurring any costs, at any time, using the option referred to in section 5 or by sending a message to the Service Provider's e-mail address: newsletter@nikiniki.pl
  7. The Service Recipient's use of the unsubscribe link or sending a message requesting to be unsubscribed from the Newsletter will result in the immediate termination of the contract for the provision of this service.

§ 3 Complaints

  1. Complaints regarding the Newsletter should be submitted to the Service Provider at the e-mail address: newsletter@nikiniki.pl
  2. The Service Provider will respond to the complaint within 14 days of receiving it.

§ 4 Personal data

  1. The controller of personal data provided by the Service Recipient when using the Newsletter is the Service Provider.
  2. The Service Recipient's personal data is processed on the basis of a contract and for the purpose of its performance, in accordance with the principles set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy published in the Store.

§ 5 Final provisions

  1. The Service Provider reserves the right to amend these terms only for important reasons. An important reason is understood as the necessity to amend the terms due to the modernisation of the Newsletter service or a change in legal provisions affecting the provision of the service by the Service Provider.
  2. Information about a planned amendment to the terms will be sent to the Service Recipient's e-mail address provided when signing up for the Newsletter at least 7 days before the amendments take effect.
  3. If the Service Recipient does not object to the planned amendments before they enter into force, it is assumed that they accept them.
  4. If the Service Recipient does not accept the planned amendments, they should send information about this to the Service Provider's e-mail address: shop@nikiniki.pl, which will result in the termination of the contract for the provision of the service upon the entry into force of the planned amendments.
  5. The Service Recipient is prohibited from providing unlawful content.