Shipping policy

Delivery time and costs

 
 
1. Delivery costs

The cost depends on the shipping and payment method. The entire order is shipped in one parcel and the customer pays one delivery cost. 

For available carriers and current rates provide shipping address in the checkout.

 
 
 
2. Order processing time
 
Order processing time depends on the type of products in your cart. If your cart contains different products, the shipping time is calculated based on the product with the longest processing time.
 
For example:
 
An order placed at 10:00 a.m. on a business day, with the following in the cart:
Hoodie (ships within 24 hours)
Gift Pack (ships within 24 hours)
Phone case (ships within 5 days)
 
Planned shipping: within 5 business days (because of the phone case).
 
Additionally, in the event of a large number of orders (e.g. the pre-Christmas period), we reserve the right to extend order processing to 7 business days without notice on the website. 
 
Delivery time must be added on top of this and it may vary depending on the delivery country.
 
The table below applies to orders placed by 12:00 noon on a business day. For orders placed after 12:00, the deadline is counted from the next business day.
 
 
Product Processing time
T-shirts, hoodies, tops, bodysuits, mugs, gift packs, backpacks, body lotions, candies, jellies, CocoMoto sweets, chocolates, cleaning cloths, keychains, mouse pads, cotton bags, glassware, magnets, stickers, surprise boxes 24 hours
Phone cases 5 days
Posters 7 days

Next-day delivery

This offer applies to orders placed by 12:00 noon from Tuesday to Friday with delivery to an InPost Parcel Locker on the next business day. Does not apply to phone cases and posters.

 
 
 

3. Detailed information about delivery within Poland:

  • The GLS or DPD courier makes two delivery attempts. The first delivery attempt takes place on the next business day after the order is shipped from the warehouse. You will receive an e-mail with parcel details at the address provided when placing the order.

  • Courier shipments are delivered on business days between 8:00 a.m. and 4:00 p.m. Before delivering the parcel, the courier usually contacts the recipient by phone.

  • If the courier does not find the recipient at the delivery address, they will leave a notice. It contains basic information as well as GLS or DPD contact details. You will also receive a text message with information about the failed delivery attempt and the date of the next delivery.

  • A repeat delivery will be made if the parcel cannot be left at the delivery address or in the neighbourhood, and if there is no pickup point (ParcelShop) nearby. After the first delivery attempt, the courier has the right to leave the parcel at a ParcelShop; the parcel can then be collected on any business day and on Saturdays until 6:00 p.m. Otherwise, the courier will proceed as with the first delivery attempt.

  • If delivery is still not possible, the courier will take the parcel back to the depot, and it will then be returned to our warehouse.

  • You can monitor and track your shipment yourself at:
    https://gls-group.eu/PL/pl/sledzenie-paczek for GLS shipments
    https://www.dpd.com.pl/Zlokalizuj-paczke for DPD shipments